Refund Policy

This Refund Policy explains how refunds work for purchases of AdTrier credit packs at https://adtrier.com. It should be read together with our Terms of Service.

Our order process is conducted by our online reseller Creem (creem.io). Creem is the Merchant of Record for all our orders. Creem provides customer service inquiries related to payment and handles returns according to its buyer policies and applicable law.

AdTrier sells USD credit packs (for example $12 Starter, or $5 / 50 credits, $15 / 160 credits, and $30 / 340 credits — $1 = 10 credits). Credits are spent on Plan (5 credits), watermarked Preview (40 credits), and Get Final Ad (15 credits) for a product you submit. New accounts may also receive 15 Welcome Credits once. There is no subscription in the current product.

Because the Final Ad is digital creative delivered as a downloadable file, purchases are generally non-refundable once the Final Ad has been delivered or made available for download, except where required by applicable law or by Creem’s buyer policies and processes.

Credits already spent successfully on Plan, Preview, or Get Final Ad are generally not refunded as cash, because those steps deliver digital creative work for your product.

Unused purchased credits may be eligible for a refund under Creem’s buyer policies and applicable law. Contact Creem Buyer Support and hello@adtrier.com so we can confirm your balance and help with the request. Welcome Credits that were granted (not purchased) are not refundable as cash.

If a paid Plan, Preview, or Get Final Ad step fails for a technical reason on our side, we typically return those credits to your account automatically so you can try again.

If payment is confirmed but we cannot add purchased credits to your account, or cannot provide a Final Ad download after a reasonable attempt, contact hello@adtrier.com and Creem Buyer Support so we can complete delivery or arrange a remedy through Creem.

Refunds, when issued, are processed by Creem as Merchant of Record—not by AdTrier sending payment directly to you.

For billing, receipts, and refund requests related to a Creem transaction, contact Creem Buyer Support (for example via creem.io/contact or support@creem.io). You may also email hello@adtrier.com or message WhatsApp stellan_huang so we can help with fulfillment status for your AdTrier account or job.

Nothing in this Refund Policy limits non-waivable consumer rights in your jurisdiction. Where mandatory local law requires a different remedy, that law prevails.

Operator: Stellan Huang
Email: hello@adtrier.com
WhatsApp: stellan_huang
Website: https://adtrier.com
Governing law: People's Republic of China

Related pages: Pricing, Terms of Service, Privacy Policy.